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This Privacy Policy sets out exactly what information 12bag collects when you use our platform, how we use it, and the choices available to you. Access to 12bag and the rights described here depend on your local law and eligible region.
When you create a 12bag account, we collect the details you submit during registration — your name, contact information and any verification documents we are required to hold. When you make a deposit or withdrawal through Upay or Bank Transfer, a transaction record is created and linked to your account wallet. We hold this record to process your request, resolve disputes and meet any reporting obligations that apply in your eligible region. We do not sell your personal information to third parties. We do not share your payment details — including your Upay or Bank Transfer records — with any party outside 12bag except where required by law or to process your transaction through the relevant payment channel. Cookies and session data collected while you browse the platform are used to keep your session active, remember your lobby position and load pages correctly on your device. You can adjust cookie preferences through your browser settings. The use of your data is subject to the laws of your jurisdiction; where local law requires additional rights or disclosures, those apply alongside this policy. If you have questions about how a specific data point is handled, our support team can clarify.
Transaction records from Upay deposits and withdrawals are stored securely and linked only to your verified account.
Bank Transfer payment data is processed through the relevant banking channel and retained in line with applicable financial record requirements.
Your wallet balance history is part of your account record. You can view it after login; we do not expose it to unrelated third parties.
This policy applies to data we collect and process directly through 12bag. It does not cover third-party services you reach from our platform, nor does it extend to external payment networks that operate under their own terms. The scope is defined below so you know exactly what falls inside this policy and what sits outside it.
Data collected during login, registration and account verification is within scope. This includes your credentials, session activity and any identity documents you submit. We control how this data is stored and who can view it.
Payment records created through Upay or Bank Transfer are within scope while they pass through 12bag's systems. Once a transaction moves to an external payment network, that network's own privacy terms apply.
Your browsing activity on the 12bag platform — pages visited, lobby sections opened, game sessions — is within scope and used only to maintain your session and improve your experience on the site.
Links to external sites, payment processors beyond our direct control and third-party software embedded in the platform fall outside this policy. We recommend reading those services' own privacy terms before using them.
You have concrete options when it comes to the personal data 12bag holds on your account. The rights available to you depend on your jurisdiction and the eligible region your account falls under — but the practical steps below are available to any registered account holder who contacts us. We aim to respond to data requests within a reasonable period. Where a request affects a transaction record — such as a Upay or Bank Transfer history entry — we will clarify which parts of that record are adjustable and which must be retained for legal or financial reasons. Raising a question through our support contact does not require you to close your account or pause your access to the platform.
Log in and navigate to your account dashboard to see the personal details and transaction history we hold. Current wallet balance, deposit records and information are displayed there directly.
If a name, contact detail or other account field is incorrect, open the account settings section after login and follow the edit fields shown. For fields locked after verification, contact support to request a correction.
If you want to understand how a specific piece of your data is used — for example, how a Bank Transfer record is stored — write to our support team with your account reference and the specific question.
For requests that go beyond self-service — such as account closure and associated data handling — contact our support team directly. We will explain the process and the retention periods that apply in your region.
If something in this policy is unclear, or you need to act on a data right, these are the direct routes to the team that handles privacy and account data questions. Quote your account reference when you write — it helps us locate your records without delay.
Open the chat widget from your account dashboard after login. Live chat connects you to a support agent who can answer policy and data questions while your session is active.
Send your data request or privacy question to our support email address listed in the contact section of your account. Include your account username and the specific data matter you are raising.
Many data review tasks — checking your transaction history, viewing stored personal details, downloading records — can be completed without contacting support. Log in and open the account settings to start.
Keeping your account data handled correctly is not a background consideration — it is part of how the platform operates day to day. Below are the four main areas that affect how your information is managed, from the moment you log in to how long records are kept after a transaction closes.
We use session cookies to keep you logged in and to remember your lobby position between pages. Preference cookies improve load times on your device. You can manage cookie settings through your browser; disabling certain cookies may affect how some pages display.
Your login credentials are stored in encrypted form. We do not store your Upay PIN or Bank Transfer banking password on our systems — those remain with the payment channel. Access to your stored account data is restricted to authorised personnel.
Account records are kept for the period required by the financial and legal obligations that apply in your eligible region. Transaction records linked to Upay or Bank Transfer payments are part of this retention period. When retention is no longer required, records are deleted or anonymised.
If this policy is updated, the revised version will be posted on this page with the date it takes effect. Continuing to use your account after an update means you have had the opportunity to review the changes. You can contact support if you want clarification on what changed.
These are the questions we hear most often about how 12bag handles personal data, what rights you have and how to act on them. If your question is not here, reach the support team through live chat or email.
We collect the details you enter during registration — name, contact information and any verification documents required for your account type. We also record device and session data while you use the platform. No data is collected beyond what is needed to run your account.
Your Upay and Bank Transfer payment records are shared only with the payment channel needed to process your transaction. We do not sell or share payment data with unrelated third parties. Records may be disclosed if required by law in your eligible region.
Log in and open your account dashboard. Your personal details, transaction history and wallet records are displayed there. For a broader data summary beyond what the dashboard shows, contact support with your account reference and we will assist.
Yes. Open account settings after login and use the editable fields to update contact details or preferences. If a field was locked after identity verification, contact our support team — they will explain what can be corrected and the steps involved.
Transaction records — including Upay deposits and Bank Transfer history — are kept for the period required by the financial and reporting obligations that apply in your eligible region. After that period, records are deleted or anonymised. Contact support for region-specific retention details.
Closing your account stops new data from being collected, but certain records — particularly transaction and identity verification data — must be retained for the legally required period in your region. Support can walk you through what is deleted immediately and what is retained and for how long.